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GlenParkCC's avatar
GlenParkCC
Experienced Cover User
2 months ago

Employee Card won't open

I have oan employee card file that I am unable to open, with the error message displaying "Something's gone wrong and AccountRight needs to close. We're really sorry. Errors like this are usually one...
Doreen_P's avatar
Doreen_P
MYOB Moderator

Hi there GlenParkCC,

 

To edit or add new employee card files linked to payroll, you'll need to upgrade from AccountRight Standard to AccountRight Plus. Once the file has been uploaded online, it will have STP features. This upgrade will allow you to make the changes to your employee card files. Check this link for more information.

 

Best regards,

Doreen

GlenParkCC's avatar
GlenParkCC
Experienced Cover User
2 months ago

Hi Doreen,

 

Thanks for your response.

 

However, I have tried accessing the file using the online version but it won't open on there either. I don't want to make a new file as I need the history of the employee. I note in a related post that a script was used to fix the problem.

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 months ago

    Hi GlenParkCC,

    Yes, you are correct. We do have an online script that we can arrange to fix this issue. To do this, you can contact our support team. The best ways to contact them are through live chat (via our virtual assistant MOCA) or by raising a support ticket through myaccount.myob.com.

     

    Regards,
    Earl

     

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