Forum Discussion

natk's avatar
natk
Contributing User
4 days ago

employee onboarding and review issues

I have noticed that quite a few of our employees information for onboarding is coming through as their employment status "full time" when i have specifically entered "casual" in the invitation details. One employee mentioned to me yesterday that it automatically said it was full time on the form that came through with a tick and he couldn't change it - is that correct? i need our employees to know they are casual, not fulltime, so when it comes through as full time on their details, i have to then write to them to let them know they are not. 

 

also, we have a few employees that return each year and i send the invite to them to "review" their employment details. A couple of times I have had someone complete this review however their tfn and super details that were previously in there have reverted to "no tfn" even though they have confirmed no changes. For eg, their previous details do remain in myob however their updated employment pdf when viewing and printing doesn't have the tfn details on it - everything has gone back to "no" (no tfn, no threshold, etc).

  • Shella_A's avatar
    Shella_A
    MYOB Moderator

    Hi natk,

     

    For the onboarding issue where employees are showing as "full time" instead of "casual," please double-check the invitation details to ensure "casual" is correctly selected. Refer to this link for more info. Regarding the TFN and super details reverting to "no TFN," make sure to review the employee's details in the system before sending the invite. If the issue continues and this needs further investigation, please reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

     

     

    Kind regards,

    Shella

  • natk's avatar
    natk
    Contributing User

    Thanks Shella but yes i definitely have been double-checking that i entered casual in the invitation - i always do since i'm frustrated at constantly getting them back completed from the employee and showing as fulltime. i thought they must be changing it but apparently that's how they are receiving it. Is there a way you (or i) can test it ourselves?

    As for the "no tfn" situation, the employee this happened to still does show his previous tfn details - nothing was changed - however his "reviewed and completed" pdf details is the document showing "no tfn", even when he didn't change it and i didn't change it.