Forum Discussion

MinEr916's avatar
MinEr916
Experienced User
3 years ago

employee self-onboarding and create employee card

. self onboarding was sent and completed (employee told me) but I have not received an email to notify. . manually created the same employee, but does not appear on the card list. thought i may ha...
  • Yanike_S's avatar
    Yanike_S
    3 years ago

    Hi MinEr916 

     

    Thanks for your post. Could you check if the card is not accidentally marked as inactive? You can select the Show inactive box to check if it appears in your cards list. Also have you tried searching for them via the option Advanced?

     

    You can select View Pending Invites under Employee Self-Onboarding to see the status of the invite you had send to the employee.

Yanike_S's avatar
Yanike_S
MYOB Staff
3 years ago

Hi MinEr916 

 

Thanks for your post. Could you check if the card is not accidentally marked as inactive? You can select the Show inactive box to check if it appears in your cards list. Also have you tried searching for them via the option Advanced?

 

You can select View Pending Invites under Employee Self-Onboarding to see the status of the invite you had send to the employee.

  • MinEr916's avatar
    MinEr916
    Experienced User
    3 years ago

    Hi Yanike,

     

    Thank you for your response.

     

    Checked inactive, not there.

     

    Had gone to view pending invites online (web view), not there the first time (that's about 8 hours after employee told me she'd completed).  When I went in again (while waiting for a 'solution' ... ) it's there, so i added a few bits of info, save .... viola ... it appeared in MYOB.

     

    So, it still puzzles me why the first invite came through like a breeze, clockwork in MYOB.  Second ... thumbs down.

     

    Here's what I don't understand, things are so 'unstable' these days.  Once upon a time, I hardly head to support - when i did, i browsed at what issues were present.  But now, i head into seek help.  

     

    Anyway, thank you very much for your kind assistance.

     

     

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