Employee's YTD gross wages and super payments not showing up in STP EOFY verification report

Hi Emma76,

Thank you for your post. 

In regards to the ATO error message, this means that theres one or more invalid characters in the information coming through to the ATO. Unfortunately, the error doesn’t specify which field could be the cause. Instead, I would suggest going through the Check Payroll Details again and ensuring that all the information on both the cards and in the Payroll > Payroll Details > Company Information window is correct and doesn’t contain any special or unusual characters.

Once you have done the above, you will need to re-activate their employee card, remove their termination date from their card, and then process an update event/ $0 void pay run to push through those missing totals.

If the totals pull through and match correctly, you can re-enter their termination date and finalise this employee.

Do reach out if you require further assistance with this, happy to help. 

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