Forum Discussion

SMPENG's avatar
SMPENG
Experienced Cover User
15 days ago

Entitlements disappeared in FY25

I have processed first pay for the 2025 Financial Year and all the entitlement balances for all our entitlements have disappeared (reverted back to zero). All entitlements have the tick box ticked fo...
SMPENG's avatar
SMPENG
Experienced Cover User

Hi melindawatson 

Unfortunately the response I got from MYOB Support was to re-enter staff balances.  I have replied to their response asking for the matter to be escalated but not holding my breath. No response since last Wednesday.  It is clearly an error on MYOB's system. A large number of customers are having the same issue.  

melindawatson's avatar
melindawatson
User
9 days ago

Hi SMPENG

Same reply we had from MYOB. Currently updating 303 employees leave balances :(

Thanks for responding, as much as it pains me, glad we're not alone!

  • ThinkErg's avatar
    ThinkErg
    Contributing User
    6 days ago

    Hi melindawatson 

     

    I'm having the same issue and was told by MYOB to update the leave balances manually. What I noticed after doing this and running the Entitlement Balance Summary report that the figures didn't match to what I had entered.

     

    When I checked individual employees, they now have a carry-over amount (which doesn't match back to the balance as at 30.06.24)

     

    When I ran the entitlement balance summary report again for 30.06.24 the figures had changed from what was on the report 2 hours earlier.

     

    I also ran the report for May 2024 and checked back to the copy that I had saved at the end of May and they don't match either.

     

    Is anyone else having the same problem? I don't know if the balance as at 30.06.24 is even correct now.