Forum Discussion

JANELLE's avatar
JANELLE
Experienced Cover User
3 years ago

EOFY PAYROLL BALANCE ISSUE

Hi Support,   Just balancing EOFY upto May with Payroll in readiness for 30th June and having a couple of issues. I had 2 employees who left through the year and the Payroll Activity Summary 1st J...
Sam_R's avatar
Sam_R
Former Staff
3 years ago

Hi JANELLE,

 

Thank you for your post. 

 

Just to confirm, is the employee not appearing when you are trying to process the $0 Pay run? Or is the employee not appearing in the Payroll reporting centre (STP) once the $0 pay has been processed?

JANELLE's avatar
JANELLE
Experienced Cover User
3 years ago

Employee is not reappearing when trying to do a nil payrun. as well as on the STP report he is showing as Nil Gross when he should have around $25K against his name as he finished Sept. 2021

  • Sam_R's avatar
    Sam_R
    Former Staff
    3 years ago

    Hi JANELLE,

     

    Thanks for confirming that. 

     

    Is this employee on the same pay frequency as the other employee that is appearing? I would first check that the Pay frequency matches the pay run you're selecting i.e. Weekly. (Card file>Payroll details>Wages) 

     

    Let me know how you go. 

    • JANELLE's avatar
      JANELLE
      Experienced Cover User
      3 years ago

      His pay frequency was same as others

      • JANELLE's avatar
        JANELLE
        Experienced Cover User
        3 years ago

        I cannot get this employee's name to reappear to do a nil pay run to force through his Gross earnings onto the STP report which is showing zero against his name.

         

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