Forum Discussion

LisaGSA's avatar
LisaGSA
Trusted Cover User
1 year ago

ERROR Employee Self Onboarding Default Super Fund

Hello, I have an issue with a new employee who is trying to check her payroll information. When it comes to super, she tries to select the employer default fund, but she gets an error saying it lo...
Genreve_S's avatar
Genreve_S
MYOB Moderator
1 year ago

Hi LisaGSA,

 

Thank you for sharing your concern on the forum.

 

I regret to hear about the challenges you're facing while onboarding your employee and I apologize for the delayed response. From the screenshot you've provided, it appears that everything has been set up correctly. I suggest cancelling and resending the onboarding invitation to the employee. If the issue continues after resending, please inform us so we can delve deeper into this matter.

 

Please don't hesitate to reach out if you need further assistance with this.

 

If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

 

Thanks,
Genreve

LisaGSA's avatar
LisaGSA
Trusted Cover User
1 year ago

Thanks for the reply Genreve.

There is no option for me to cancel. WHen i go into the employees card file. There is a box at bottom that says 
"employee review details status: in progress"

There is no option for me to cancel this. 

 

 

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    1 year ago

    Hi LisaGSA, 

     

    Thanks for your response and the screenshots you've provided. 

     

    You can cancel the invite by clicking Employee Self-Onboarding > View Pending Invites > Under Employee information request section > click 3 horizontal dots next to the employee > Cancel Invite. 

    Let us know if you still require further help navigating through the process. 

     

    Thanks,
    Genreve

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.