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DanielleD's avatar
DanielleD
Experienced Cover User
8 years ago

Error Message in Payroll: "You have sold items resulting in a negative on-hand balance..." when trying to customise emailed payslips

We are using MYOB AccountRight Plus AU 2016.2.1 When trying to review the Pay Slips Before Delivery and customise the Email Defaults to suit, MYOB displays an error message: "You have sold items resulting in a negative on-hand balance. Purchases or adjustments must be made to brig the on-hand balances to zero or above before deselecting this preference". Obviously, this has nothing to do with Payroll but this message stops me from customising my emails for the Pay Slips. Would you please advise what I should do to get rid of this error message? Thank you. Danielle

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  • TonyLane's avatar
    TonyLane
    Ultimate Cover User
    8 years ago

    Hi Danielle, DanielleD  attn: CloverQ Emile Liam_M Linda_K Neil_M

     

    I've seen similar messages before and only a MYOB Moderator/Staff Member appear to have a tool to fix it; I understand it makes it easier for them to do it if your company file is in the cloud.

     

    One of the 5 MYOB staff I've tagged in the 1st line of this message may be able to assist you as all of them are logged in (6.20pm EST)

  • Steven_M's avatar
    Steven_M
    Former Staff
    8 years ago

    Hi DanielleD

     

    We do have an online script with which can run the online company file through. So we can arrange for that script to be run can you confirm the following details:

    • Where the company file is saved? i.e. is the company file saved locally or online?
    • What is the last FOUR digits of your serial number? Setup>>Company Information.
    • What is the company file ID of that file which is generating the message? Help>>About AccountRight.
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