Hi, Longshot
Thanks for your response.
As per checking, the super fund is still active. And since you are receiving the error message after confirming with the super fund their details, we highly recommend a new super fund within the file. To do this, please refer to the steps provided below:
- Go to Lists > Superannuation Funds
- Click New and then enter the needed details (you may get a warning about the name existing, you can "new" at the end of the super fund name)
- Once done, assign the newly created super fund to the employee card. Employee card > Payroll details > Superannuation.
- Try to process the super payment again.
Please let us know how it goes on your end.
Best regards,
Doreen