Error message re Wrong Super
Hi, i have 1 staff member that gave me the wrong details for his super and now they are supposedly correct (I have actuially confirmed this with the fund themselves), but MYOB is saying "The fund can...
Forum Discussion
Hi, Longshot
Thanks for your response.
As per checking, the super fund is still active. And since you are receiving the error message after confirming with the super fund their details, we highly recommend a new super fund within the file. To do this, please refer to the steps provided below:
- Go to Lists > Superannuation Funds
- Click New and then enter the needed details (you may get a warning about the name existing, you can "new" at the end of the super fund name)
- Once done, assign the newly created super fund to the employee card. Employee card > Payroll details > Superannuation.
- Try to process the super payment again.
Please let us know how it goes on your end.
Best regards,
Doreen
Thank you, you are a legend - this worked
Hi, Longshot
Thank you for updating us.
We're glad to hear that the steps provided above worked on your end. Kindly click on "Accept as Solution" to my response to assist other users in finding this information. If you encounter any further issues, please feel free to create a post again. We are delighted to assist you.
Best regards,
Doreen
