Forum Discussion
Hi CloverQ
This was reported by my payroll manager who has stepped out for the afternoon
Your reply was the reply given to him when he called up and he has already tried all that. We have also tried on another payroll officer machine with the same result
What else can we try?
Are you/other able to successfully do this? the response as you ca nsee from the request is a Status code of 500 which indicates internal server error on the myob.com server..could it be there is bug?
Davee pls follow up with me
Thanks for trying that troubleshooting. From the error, it looks like there was an issue with the completion of registering for STP Phase 2.
Could you try re-register STP by going to Payroll Reporting > ATO Settings > Business ABN connected to the ATO > Edit STP Business Details > Run through the steps - ensuring that all the fields are filled out correctly?
If that does not resolve the error, can you please reply with the diagnostic log?
- Davee2 years agoContributing User
Hi,
Thanks for your response.
I have tried this process and still getting the error message.
- SamaraM2 years agoFormer Staff
Hi Davee
Can you pop your name in the field under "Authorised sender" and try sending again?
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
- Davee2 years agoContributing User
Hi,
I have done that.
Regards
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