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kgestier's avatar
kgestier
User
2 years ago
Solved

ERROR WITH PAYROLL

am attempting to verify our bank account to pay our superannuation. Received the $0.01 into our bank account with the verification code. However, when we click 'Pay Supperannuation' and then enter our verification code, an error pops up saying: "Sorry, we're not ready to verify your bank account at the moment, please try again later."

 

 

Have tried a few weeks in a row and we would like a solution to this issue ASAP so we can pay the superannuation to my staff. 

 

  • Melisa_D's avatar
    Melisa_D
    2 years ago

    Hi kgestier, 

     

    Thanks for your post and welcome to the Community Forum ! I'm happy to take a look into this for you,can you please send me a private message with the below details:

    • Serial number 
    • Your full name and email address 
    • File ID of the file (This can be found by going to Help > About MYOB AccountRight)

     

     

    Update: Pay super needs to be re-applied for, have reset the application. 

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    2 years ago

    Hi kgestier, 

     

    Thanks for your post and welcome to the Community Forum ! I'm happy to take a look into this for you,can you please send me a private message with the below details:

    • Serial number 
    • Your full name and email address 
    • File ID of the file (This can be found by going to Help > About MYOB AccountRight)

     

     

    Update: Pay super needs to be re-applied for, have reset the application.