Error with Send update event

Hi Pam1982,

Thank you so much for the detailed information and my apologies for the late response. What I would suggest is to clear your browser's cache and history or try logging in from a different browser.  

I have also attached a Help Article on the single touch payroll reporting error: accepted with errors as once these are resolved you should have no issue with doing an update event. 

Please note that the update event is only for pay runs within the current financial year. 

Let us know how you go on this.
Regards,
Earl

To Earl

Thank you I have already tried everything I found on another post that the below error can possibly be fixed by doing a script is this possible to do

Hi Pam1982,

Thanks for reaching out. I'd be glad to arrange the script for you, can you please confirm the following information.

   - Last four digits of your Serial Number.
   - Company File ID.

Looking forward to hearing from you soon.
Regards,
Earl

To Earl

Thank you please find info below

- Last four digits of your Serial Number. 9183
- Company File ID. 1

Pam Weston

Hi Pam1982, 
 
Thanks for providing the details of your concern. It is greatly appreciated. 
 
I checked the email address associated to your account. However, I am not able to see the last 4 digits of your serial number. I have sent you a private message to request some information that will enable me to run a script on your company file. To access this please click on your forum display picture in the top right-hand corner of your screen then choose the envelope icon that appears.
 

Feel free to come back to the Community Forum if you have any more questions, we are more than happy to assist. 
 
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
 
Cheers, 
Leneth

Thank you very much pays all up to date noe

Pam Weston

Hi Pam1982,

Thank you for the update. It's great to hear that you can now successfully process payroll. Please don't hesitate to create a new post again if you need help in the future. I'm more than happy to assist.

Cheers,

Princess