Forum Discussion

Irene99's avatar
Irene99
Contributing Cover User
3 years ago

ETP amount missing in verification report - STP2

Dear Sir/Madam,    I have spoken to more than 10 customer representatives, 1 payroll specialist, and 1 product specialist in the past 2 weeks. The total telephone time may add up to 30 hours while ...
Melisa_D's avatar
Melisa_D
Former Staff
3 years ago

Hi Irene99, 

 

This has been raised with our product teams who are investigating. If your employee's Summary of Payment Report is correct, but the verification report is not, you can finalise the employee and submit it to the ATO. Please also send me the below information via private message so that I can pass on your details to the team:

  • Serial number
  • Business file name 
  • Employees affected (Names)
  • Payroll year affected
  • Screenshots of the Verification report, Employee Summary of Payment Report & Employment terminations window showing the ETP payments
  • katiekkate's avatar
    katiekkate
    Experienced User
    3 years ago

    Hi Melisa,

     

    Having the same problem.

    Could you please advise when you have an answer.

    thank you

    Kate

    • HMHR's avatar
      HMHR
      Cover User
      3 years ago

      HEllo MYOB Team

       

      Having the same problem. PLEASE FIND A SOLUTION TO RESOLVE THIS MATTER,

       

      Thanks

      Hiten

    • Melisa_D's avatar
      Melisa_D
      Former Staff
      3 years ago

      Hi Everyone, 

       

      Our Help Article, Wrong ETP values in STP reports, has detailed information on this issue.


      If the above help article doesn't resolve your issue and If your employee's Summary of Payment Report is correct, but the verification report is not, you can finalise the employee and submit it to the ATO. Please also send me the below information via private message so that I can pass on your details to the team who are working on this to get resolved:

      • Serial number
      • Business file name 
      • Employees affected (Names)
      • Payroll year affected
      • Screenshots of the Verification report, Employee Summary of Payment Report & Employment terminations window showing the ETP payments
      • Karen10's avatar
        Karen10
        Experienced User
        3 years ago

        Hi Melisa_D ,

         

        I am having the same problem as above and am reluctant/unable to reverse and redo the etp payment as it was back in July 21.

         

        The reports from MYOB (Payroll Activity, Payroll Summary & Payroll Register) are all correct but the STP YTD Verfication report shows nothing under ETP at all.  Our ETP category was set up as salary not hourly.  Can you confirm that we can finalise in STP, despite this?

         

        I'm not able to private message you the required details, as pm doesn't appear to be enabled?  Please can you allow me to private message?

         

        Thanks for your help.

  • Lyndal1's avatar
    Lyndal1
    Contributing User
    3 years ago

    Hi Melisa_D,

     

    I'm having the same problem too, although in STP 1 not STP 2. Could you please enable PMs for me so I can send you the details?

     

    Thanks,

    Lyndal

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