Forum Discussion

Contributing Cover User

3 years ago

ETP amount missing in verification report - STP2

Dear Sir/Madam, I have spoken to more than 10 customer representatives, 1 payroll specialist, and 1 product specialist in the past 2 weeks. The total telephone time may add up to 30 hours while ...

Melisa_D

Former Staff

3 years ago

Hi Irene99,

This has been raised with our product teams who are investigating. If your employee's Summary of Payment Report is correct, but the verification report is not, you can finalise the employee and submit it to the ATO. Please also send me the below information via private message so that I can pass on your details to the team:

Serial number
Business file name
Employees affected (Names)
Payroll year affected
Screenshots of the Verification report, Employee Summary of Payment Report & Employment terminations window showing the ETP payments