ETP selection button appears but no dropdown

Hi Crystle, 

Thanks for sharing the screenshot.

Because the ETP Benefit Type button is appearing and the window is opening, the pay is getting far enough to trigger the ETP selection screen. Normally, that window should then show the available benefit type options, so the blank screen in your screenshot isn’t expected.

This means the issue doesn’t look like a missed step in the pay itself. It looks more like the ETP Benefit Type window isn’t loading the selection options properly.

I’d start by checking the ETP wage category setup, especially the ATO reporting category, then close and reopen the pay and try again. If the same window still opens blank, that points to the popup not rendering correctly rather than the ETP entry being set up incorrectly.

Regards,

Genreve