Forum Discussion

JohnRT51's avatar
JohnRT51
Contributing Cover User
3 years ago

finalise and notify the ATO is not showing

I have prepared the 2021 Tax year payroll reporting when I click on the employees to report the "finalise and notify the ATO" option does not appear I don't know if I am doing something wrong. I have...
  • JohnRT51's avatar
    JohnRT51
    3 years ago

    Yes they have now, because I rang MYOB office and waited for two and a half hours for them to tell me that I will not see the panel that says Finalise and notify the ATO but the panel that says "mark as final".

    The ling you gave me shows that there should be a panel for me to click that says "Finalise and Notify the ATO".

Melisa_D's avatar
Melisa_D
Former Staff

Hi JohnRT51, 

 

Thanks for your post. Please make sure that you've selected each employee you want to finalise, once you've done this the Finalise and notify the ATO button should appear. More information on this is available on our help article End of year finalisation with Single Touch Payroll reporting. 

 

Do let me know how you go. 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

JohnRT51's avatar
JohnRT51
Contributing Cover User
3 years ago

I am using MYOB version 2022.1.0 SE and still no luck with the button appearing even after trying everything.

I am trying to do the payroll year 2020-2021

  • JohnRT51's avatar
    JohnRT51
    Contributing Cover User
    3 years ago

    I Rang MYOB customer help at 10.0am to try and resolve the problem the wait time was 58 minutes at 10.54 am still waiting the wait time is now 51 minutes.  

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi JohnRT51, 

     

    So I can take a look into this can you please provide a screenshot of the window you're in. 

    • JohnRT51's avatar
      JohnRT51
      Contributing Cover User
      3 years ago

      screen shot attached

       

       

      Post has been edited by MYOB Moderator due to sensitive information^MD

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        3 years ago

        Hi JohnRT51, 

         

        Looking at the screenshot the employees already have a final indicator tick next to their names, this indicates that the employees have been finalised. The employees should have this information available on heir myGov account and can complete their tax returns. Information on this is available on this help article link. 

         

        Do let me know if you have any further questions. 

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