Forum Discussion

KristieBake's avatar
KristieBake
Experienced User
2 years ago
Solved

First payroll is not processing

  This is extremely urgent please - I've tried several times processsing payroll and it zeros out.    Can you please urgently help out and we can process payroll today.     
Melisa_D's avatar
Melisa_D
Former Staff

Hi KristieBake, 

 

Can you please confirm the last 4 digits of your product serial number and file ID of the file (This can be found by going to Help > About MYOB AccountRight), I will run a script over the file to resolve this for you. 

 

Please do sign out of the file in the meantime. 

KristieBake's avatar
KristieBake
Experienced User
2 years ago

9037

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    2 years ago

    Hi KristieBake, 

     

    I've had the script run over your file, do let me know how it goes. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    • KristieBake's avatar
      KristieBake
      Experienced User
      2 years ago

      Thank you so much this has fixed this issue!  But i am now getting an STP error related to salary sacrifice:

      GrossAMonut Error: The derived aggregated gross YTD amount must not be a negative amount (ATO error code: CMN.ATO.PAYEVNTEMP.000389)

      Luckily I am still able to record the payroll but is they a fix for this?