First Payrun 24-25 Problems??

Doing a pay run and processing 38 pays for first pay period and not going through.  comes back as $0.00. Log on and process still nothing.  Do one employee still nothing?  Grab back ups from last couple of weeks and none work?  Try to find a number to call MYOB on and WTF / nothing?  another company file under same serial number work as have three?  ANYONE know there number to call and wait an hour obviously befoire calling the boss and letting him know there is another MYOB problem?