Flare

Hi Kerry10 

Discount gift cards are already included. They are accessed via the app by choosing the "Wallet" Tab, and clicking on the banner below "Featured Storecards" and you'll be able to purchase cards from there.

You are also able to add your own custom benefits by going to the Benefits manager by choosing "Employee Benefits" from the Payroll Tab in AccountRight or Employees tab in the browser. And from there you can go to the benefits section and you'll be able to add in your own, or disable perks you don't want to offer. 

These show up in the "Perks" section under the "Discover" tab in the app.

Regards

Itai

Hi

I haven't used any instructions from, when I downloaded it for myself to try I found if you click on the featured storecards it opened up all the other cards to choose from, not sure how to add any more.

We are thinking of offering our employees the Flare benefits.  I have read that things like Woolworths gift cards etc., are an option.  Is this something that we need to add in the benefits listed, as I can't see all the benefits that are quoted.  Do you have instructions for adding in more Flare benefits?

Hi Tina.

I apologise for the experience you faced. This should be solved now for new users going forward as the messaging was updated on Friday afternoon to be more reflective of the actual action (Invite all employees, or choose who to invite).

In terms of the emails thereafter. Once an employee is invited to Flare, they are actually able to use the app even post termination, as the relationship exists between the employee and Flare. Disabling them as users doesn't prohibit the employee accessing any generic benefits from Flare, but will prohibit them from accessing any custom employer benefits you set up in your admin.

That said, the second reminder email I believe is the last one. They will not receive any marketing communication.

Regards

Itai

This has happened to me as well.  All employees, including closed/terminated and new employees who haven't yet commenced with us were on this list and were sent emails.  Not Happy as I was just going in to have a look and I thought I would individually send them not auto bulk send emails to all.  I have told my team to ignore the emails from Flare for now.  I have disable them all as users but they still got a further email a day later.  ???  

Hey Amanda.

I'll send you an e-mail to assist your further.

Thanks

Itai

Hi Itai

Thank you for your reply.

I agree that the interface is badly designed.  At no stage did I think that signing into the system to trial it would automatically invite everyone one our employee list, I thought that it would have given me the option to invite people once I was in.

I have just signed in and noticed that two new employees have been automatically added without us requesting this, once again no choice of who is getting these emails as mentioned in the information I looked up before I signed on.

Could you please send me information on how to take FLARE off my company completely.

Kind Regards

Amanda 

Celia_B 

With all due respect, your response does not address the concerns raised by Interchange1 , nor does the linked article provide any additional information on the topic. 

Hi vidario1 

I totally understand your concern. It is worth mentioning, that while Flare is a seperate entity, they are wholly owned by the MYOB group.

Regards

Itai

Hey Amanda (Interchange1 )

Thank you for raising this concern to us. I'm the product manager responsible for this integration.

I just wanted to say that I 100% understand your concern and would be frustrated in this position too. 

The reason this happened to you was actually not because we automatically invite all employees, but rather, a user interface which makes it not obvious at all how to individually invite users.

Specifically, if you hit the blue "Invite your people" button, it will invite all your existing employees. However, if you would hit the "skip for now" button, it will then take you to the admin where you can send individual invites.

I acknowledge this is not obvious, so we are working with Flare on some alternative wording that we will be updating to, and should solve the confusion for other new users who may also inadvertantly invite all their employees.

In terms of the emails thereafter, at the moment, once an employee is invited to the app, they can't be uninvited to the app. Removing them from the admin will cease their workplace link to your business in the app, meaning any custom perks you add in, will not be visible to them. However, they should only receive 2 reminder emails, and after 10 days, their invite will be considered abandoned and they will need to be invited again. This is something we're also working with Flare to address, so watch this space.

Thank you again for your feedback. It is definitely taken into consideration.

Kind Regards

Itai