Forum Discussion

NatNat777's avatar
NatNat777
Contributing User
3 years ago

GrossAmount Error: The derived aggregated gross YTD amount must not be a negative amount (ATO error code: CMN.ATO.PAYEVNTEMP.000389)

The following error has appeared in our first payroll since updated to STP 2.

 

Error
 - GrossAmount Error: The derived aggregated gross YTD amount must not be a negative amount (ATO error code: CMN.ATO.PAYEVNTEMP.000389)

 

It has appeared for 3 employees all who have salary sacrifice, they do not sacrifice their full salary so they still have a gross amount.  I have pushed through the STP report anyway to see what happens.

 

But I would like MYOBD to advise on this ASAP and how to fix it.

  • CarolineH1's avatar
    CarolineH1
    Contributing Cover User
    3 years ago

    Did the Single Touch Payroll report work OK after you pushed it through?  I am having the same issue with one of my employees who sacrifice a % of their income rather than a set $ amount each pay.

    • ACHI's avatar
      ACHI
      3 years ago

      Hi Caroline, Yes it seems that I was able to push through the report in the payroll reporting centre afterwards. And from what I can see - it looks okay now. 

      • youth16's avatar
        youth16
        Contributing User
        3 years ago

        I have issues with the employee who has salary sacrifice only

        The rest are ok.  So i went to the salary sacrifice to take off the salary sacrifice and push it throug.

        ACHI wrote:

        Hi Caroline, Yes it seems that I was able to push through the report in the payroll reporting centre afterwards. And from what I can see - it looks okay now. 

         

    • trioplumb's avatar
      trioplumb
      Experienced Cover User
      3 years ago

      Hi Caroline

       

      no after hitting send again, my report is still setting at Not Sent - guess it will just sit there forever

       

      I reversed the payroll transaction and processed through online web browser and this transaction seems fine

    • Miriam1's avatar
      Miriam1
      Contributing User
      3 years ago

      Hi

       

      My report to the ATO was rejected after submitting from the Web version. 

      • Miriam1's avatar
        Miriam1
        Contributing User
        3 years ago

        Hi

         

        I have just processed my 3rd payroll for the 2023 payroll year.  I have one employee that salary sacrifices 100% of salary.  I have been submitting this person's payroll separately and it has been rejected all 3 times. What should I do?  

         

        Thanks!

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