Forum Discussion

ossuser's avatar
ossuser
3 years ago

How to back pay super with STP

Hi,   My MYOB account right did not update my super setting from 9.5% to 10% as at July 1 2021 (would of thought being on account right it would of increased it in one of the upgrades)   I have n...
  • Sam_R's avatar
    Sam_R
    3 years ago

    Hi ossuser,

     

    Thank you for your post. 

     

    It sounds like you have followed the correct steps in adjusting these super amounts. The very first thing I would do is extend your date range (Pay superannuation window) out to today's date, as this window picks up the Payment date - not the Pay period dates.

     

    Let me know if these amounts are still not showing once you've tried the above and we can investigate further for you, happy to help. 

Sam_R's avatar
Sam_R
Former Staff
3 years ago

Hi ossuser,

 

Thank you for your post. 

 

It sounds like you have followed the correct steps in adjusting these super amounts. The very first thing I would do is extend your date range (Pay superannuation window) out to today's date, as this window picks up the Payment date - not the Pay period dates.

 

Let me know if these amounts are still not showing once you've tried the above and we can investigate further for you, happy to help. 

  • ossuser's avatar
    ossuser
    3 years ago

    Sam_R Thank you so much for your reply.

     

    You were SPOT ON! I didnt have my date range extended to the current day, i was trying to use the date range of 01/07/21 to 31/07/21 etc etc.

     

    Problem now solved, Thanks again, really apprciate it!

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