Hi _-_-_-_-_
Thanks for your post.
After you recorded the returned as Receive money, you will need to reprocess it in a pay run with negative figure so that the original payment will be cancelled out resulting the Super payments window will have negative and a positive amount. After that, you need to process again a pay run with only the super amount on it but with positive figure. Once processed, you can now go to Super payments to create the payment. If you will notice, you will have three amounts there. 1 for negative and 2 positive. You may need to select those 3 amounts at the same time and it will give the correct amount to pay for super.
Please let me know if you need further assistance.
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Best regards,
Doreen
Hi Doreen,
So I recorded the return using receive money. Then I reprocessed it in a pay run with negative figure so that the original payment will be cancelled out, that resulted in the Super Pyaments window showing a negative amount only, not positive amount is shown.
So it seems like something no longer works there. Looking at the payslip that added the positive amount back, the year to date is correct, so it has cancelled out. But MYOB isn't allowing the original amount to be processed again or selected so its not going to pay anything.
Is this likely another bug?
Hi _-_-_-_-_
Thanks for the update.
After you reprocessed the super in a pay run with negative amount, were you able to process it again with a positive amount? So that when you check the super payments window, it will show the positive amount in super that you can process for payment.
Please let me know if you need further assistance.
Best regards,
Doreen
Hi Doreen,
So I tried that and it seems to have processed it and not paid anything. So the employee still doesn't have their superannuation payment and now there is nothing left to process.
Hi _-_-_-_-_
Thanks for the update.
May I ask if how many times were you able to process super with negative amount? Also for positive amount? Generally, if a super contributions were returned, you need to record it as receive money. Afterwards, record 2 pay runs with only super amount in it. One with negative and one with positive. You can also check the report for super payment if a contribution has been added. If there's none, you can process a pay with only super amount in it. Make sure that the ytd figures will be balanced.
Best regards,
Doreen
