Hi _-_-_-_-_
Thanks for the update.
After you reprocessed the super in a pay run with negative amount, were you able to process it again with a positive amount? So that when you check the super payments window, it will show the positive amount in super that you can process for payment.
Please let me know if you need further assistance.
Best regards,
Doreen
Hi Doreen,
So I tried that and it seems to have processed it and not paid anything. So the employee still doesn't have their superannuation payment and now there is nothing left to process.
Hi _-_-_-_-_
Thanks for the update.
May I ask if how many times were you able to process super with negative amount? Also for positive amount? Generally, if a super contributions were returned, you need to record it as receive money. Afterwards, record 2 pay runs with only super amount in it. One with negative and one with positive. You can also check the report for super payment if a contribution has been added. If there's none, you can process a pay with only super amount in it. Make sure that the ytd figures will be balanced.
Best regards,
Doreen
Hi Doreen_P
I did the receive money for the returned payment, then once with a negative super amount which put the ytd back to 0 and then once with positive which restored the ytd balance. Both were 0 for everything except the super.
Checking the report, it shows that nothing was paid for the employee, as the positive and negative cancel each other out.
Hi _-_-_-_-_
Thanks for the update.
In this case, since you already checked the report but no payment has been recorded for the employee, kindly process a pay run with only super amount in it (positive figure) then go to super payments to process the contribution. Once you process the pay run with only super in it, you may also check The Help Article Make superannuation payments for further information.
Best regards,
Doreen
