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DCMcLellan's avatar
DCMcLellan
4 days ago

In Progress Pay Run not accessible in AccountRight Desktop

I am in the middle of a pay run and saved it 2 days ago. When I opened the Process Payroll option it came up with this dialogue box. The dates are all non-sense as the pay run is for the period 1 Aug 2024 to 31 Aug 2024. The payrun is available to continue working on in MYOB Business online but not accessible via desktop.  

 

How can this be fixed in AccountRight and what has caused this?

 

 

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  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    4 days ago

    Hi DCMcLellan,

     

    I see that you're having issues with saved pay runs showing incorrect pay period dates. To fix the issue where the pay run saved is not accessible via the desktop version of AccountRight and the dates in the Process Payroll dialogue box are incorrect, you can check the workaround provided below. 

     

    • Reopen the Pay Run. Open the pay run in the online version, make a minor change (like adding a note), save it again, and then try accessing it via the desktop version. 
    • Click "Continue. On AccountRight desktop version, click on "Continue" to go ahead with the saved pay run and see if there's any further issues.

     

    Best regards,

    Doreen