Issues with MYOB Teams
I am unable to approve timesheets for two employees, both for the same day. Every other day has approved. I have tried deleting the times they have entered, and re-entering a timesheet. This makes...
Forum Discussion
Hi SDuddy,
That’s a bit of a hassle when you’ve gone through the setup, and the timesheets still won’t play ball.
For those two employees on that one day, log into the MYOB Team admin portal, filter by that date and those staff members, and delete any duplicate timesheets for the same day. Then, have them submit a fresh timesheet each and approve it within the portal. If it still won’t approve, in AccountRight, go to Payroll > Payroll Categories > Wages > Base Hourly and make sure:
- It’s named exactly Base Hourly, and
- Those employees are ticked on that category, and that Setup > Preferences > “I use timesheets for payroll…” is turned on.
For staff who can’t see their submitted timesheets in the app, ask them to update or reinstall the MYOB Team app. If that doesn’t resolve the issue, I suggest reaching out to our support team so they can investigate further what’s happening with those timesheets. You can submit a ticket from My Account or initiate a live chat through MOCA, our virtual assistant.
Regards,
Genreve
