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Jebmich's avatar
Jebmich
Experienced User
1 year ago

Leave entitlement - Card balance is different to Hours from Pay

Hi When I run the Entitlement Balance [Detail] report for annual leave, the Card balance is different to the Hours from pays for one of our employees.  The Hours from pays figure is correct so I nee...
Trav9999's avatar
Trav9999
Experienced Cover User
8 months ago

Hi Jebmich, how did you manage to resolve this? 

I have the same issue with some weird Card Balances. Employee left, all balances were 0. But now he's back, and setting him active, something weird with Card Balances has happened. 

Jebmich's avatar
Jebmich
Experienced User
8 months ago

I haven't been able to resolve it, it's still showing an incorrect balance.  If you discover a fix, I'd love to hear it.

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    8 months ago

    Hi Trav9999,

     

    That’s a bit odd! Reactivating an employee shouldn’t mess with card balances like that. This might need a closer look—try reaching out to our live chat team through MOCA or drop us a support ticket via MyAccount so we can sort it out for you.

     

     

    Regards,

    Shella

    • Trav9999's avatar
      Trav9999
      Experienced Cover User
      8 months ago

      I found this post.

      Entitlements differ on card to summary | MYOB Community

       

      And based on the answer in there, the solution was to create a new card for the employee, rather than "re-activate" a previous employee card.

       

      Seems to be a **bleep**py MYOB glitch / badly programmed feature. But I'm not going to invest any further time trying to resolve in any other manner,.... my opinion of MYOB support is not good. 

       

       

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