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NScott's avatar
NScott
2 years ago

Living Super not coming up as an option in Super annuation accountd

Hi,    We have an employee who received a letter from their superfund telling them they are changing to Living Super, USI 43905581638019.  This does not come up as an option in the superannuation f...
  • Princess_R's avatar
    Princess_R
    2 years ago

    Hi MASAYA1,

     

    Thank you for your post. I'd like to extend you a warm welcome to the community forum. I hope you find it a great source of information.

     

    Following the transition to One Super, it's likely that the system has undergone updates. To add the new fund, I recommend accessing the Superannuation screen now. As the transition was finalized on December 1, 2023, the system should now have updated information available for adding the new fund. Please proceed to the superannuation screen and attempt to add the new fund.

     

    Additionally, one of our community members recently provided valuable insights on successfully adding the superannuation fund. They've outlined clear steps that have proven effective in adding the superfund. Kindly refer to this post.

     

    Please let me know if you require further assistance. I'm here to help.

     

    If my response has answered your question, please click on "Accept as Solution" to help other users find this information.
     

    Cheers,

    Princess

Princess_R's avatar
Princess_R
MYOB Moderator
2 years ago

Hi NScott,

 

Thank you for your post, and welcome to the community forum.

 

If the Living Super is not showing up in the drop-down list, this means that this is not supported in MYOB, as there are 8,000 Small APRA funds that are not supported through MYOB. You may try looking in the ATO Superfund Lookup to see if there's any restriction on paying this fund. To answer your query, there's no option to manually add the Superfund since it is not included from the dropdown list. I would suggest contacting the fund and get the superfund details and process a spend money transactions to record payments.

 

Please let me know if you require any further assistance with this. I'm happy to help.

 

Cheers,

Princess

  • mistyben's avatar
    mistyben
    Experienced User
    2 years ago

    good afternoon Princess - I also queried this last week and attached the fund details. 

    The fund my employee was with was formerly known as ING Direct. 

    This is the information she supplied

    1 December 2023 with Living Super account closing on 30 November 2023 and transferring to OneSuper on 1 December 2023 to become Living Super, a sub-plan of OneSuper.

    Changes to how employers make contributions

    New fund details from 1 December 2023

    Fund Name: Living Super, a sub-plan of OneSuper

    USI (Unique Superannuation Identifier): 43905581638019

    Fund ABN: 43 905 581 638

    This isnt a self managed fund, so should be made available on MYOB's drop down list

    Please action urgently as I'msure there are many other employees that will need their superannuation information changed

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      2 years ago

       Hi NScott,

       

      Thank you for providing this information regarding the changes to your employee's superannuation fund. We appreciate your prompt response. We've already tried locating this USI in our back end, and there's no result found by using this number you've provided. We understand how urgent this matter is, and we'd like to help you with the best possible solution. However, since we can't find any fund name linked to this USI (43905581638019), it is recommended to contact the superfund first to verify the superfund details. I've also found this link, which you may look at. This is related to Living Super, which will transfer to One Super on December 1, 2023.

       

      If you have any further questions or need additional assistance, please feel free to reach out. We're here to help.

       

      Cheers,

      Princess

      • mistyben's avatar
        mistyben
        Experienced User
        2 years ago

        Hi Princess

        thank you for your reply to NScott - whicih is the question I also put forwrd last week.

        I spoke to the Superannuation Provider this afternoon and they explained that as this Super Fund change doesn't come into effect until 1st December the information required to change USI and ABN wont be available yet

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