Forum Discussion

NScott's avatar
NScott
User
8 months ago
Solved

Living Super not coming up as an option in Super annuation accountd

Hi,    We have an employee who received a letter from their superfund telling them they are changing to Living Super, USI 43905581638019.  This does not come up as an option in the superannuation f...
  • Princess_R's avatar
    Princess_R
    6 months ago

    Hi MASAYA1,

     

    Thank you for your post. I'd like to extend you a warm welcome to the community forum. I hope you find it a great source of information.

     

    Following the transition to One Super, it's likely that the system has undergone updates. To add the new fund, I recommend accessing the Superannuation screen now. As the transition was finalized on December 1, 2023, the system should now have updated information available for adding the new fund. Please proceed to the superannuation screen and attempt to add the new fund.

     

    Additionally, one of our community members recently provided valuable insights on successfully adding the superannuation fund. They've outlined clear steps that have proven effective in adding the superfund. Kindly refer to this post.

     

    Please let me know if you require further assistance. I'm here to help.

     

    If my response has answered your question, please click on "Accept as Solution" to help other users find this information.
     

    Cheers,

    Princess

mistyben's avatar
mistyben
Experienced User

good morning Princess

would you please confirm that the following will have been added to the superannuation list by 1st December 2023

Fund Name: Living Super, a sub-plan of OneSuper

USI (Unique Superannuation Identifier): 43905581638019

Fund ABN: 43 905 581 638

Princess_R's avatar
Princess_R
MYOB Moderator
7 months ago

Hi mistyben,

 

Thank you for your response. I've further checked this in our back end, and I don't have any information about these specific updates or changes to the superannuation list. However, I'll be reaching out to you via private message to further assist you with your concern. Please check your inbox for the message you'll receive from me.

 

Cheers,

Princess

  • mistyben's avatar
    mistyben
    Experienced User
    7 months ago

    Hi Princess

    Re my previous email belosplease advise if there is any update on when this will be available on the drop down list of super funds

    1 December 2023 with Living Super account closing on 30 November 2023 and transferring to OneSuper on 1 December 2023 to become Living Super, a sub-plan of OneSuper.

    Changes to how employers make contributions

    New fund details from 1 December 2023

    Fund Name: Living Super, a sub-plan of OneSuper

    USI (Unique Superannuation Identifier): 43905581638019

    Fund ABN: 43 905 581 638

    This isnt a self managed fund, so should be made available on MYOB's drop down list

    Please action urgently as I'msure there are many other employees that will need their superannuation information changed

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      7 months ago

      Hi mistyben,

       

      Thank you for reaching out.

       

      I understand your concern regarding the upcoming changes to superfund details. As of now, there hasn't been an official announcement or update from the relevant team regarding the inclusion of Living Super, a sub-plan of OneSuper, in the drop-down list of super funds. I'll continue monitoring for any updates regarding the addition of this fun to the superfund list.

       

      The changes effective date is December 1, 2023, and it's crucial for this information to be available promptly in MYOB's system for accurate contributions. Rest assured that we'll communicate this to all our users once we receive the update from the team.

       

      Your patience and understanding are highly appreciated!

       

      Please feel free to reach out if you've got any further questions or concerns in the future. I'm here to help.

       

      Cheers,

      Princess

      • THNSW's avatar
        THNSW
        Cover User
        7 months ago

        Hi There,

         

        We also have same question for Living Super change from our employees. Even though it will start from 1 December but i believe that it is true transfer. We need to get it ready so MYOB can process the super contribution ASAP.

         

        Hope you can update your super fund list not later than end of December.

         

        Or do you any alternative method to process super contribution now?

         

        Thanks,

         

        Mei Wang