Forum Discussion

Niccoach's avatar
Niccoach
Experienced Cover User
3 years ago

Log in to accept pay super changes

I keep recieving the email to log in to accept the pay super changes I have logged in and confirmed about 5 times What am I missing?
  • Sam_R's avatar
    Sam_R
    3 years ago

    Hi Niccoach,

     

    If you could send me a private message with your product serial number + business file name, I'll look into this for you. 

     

    Update - Resolved via private message 27/4

Sam_R's avatar
Sam_R
Former Staff
3 years ago

Hi Niccoach,

 

Thank you for your post. 

 

Our teams are aware some clients that have already accepted the PDS are receiving these email/s, however, they have advised you to please ignore these emails if you have already accepted the PDS and are able to make super payments successfully. 

 

Do reach out if you have any further queries. 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • Niccoach's avatar
    Niccoach
    Experienced Cover User
    3 years ago

    Thank you for your reply.

    Is there anyway to check what date we accepted the PDS, as I have a super payment failed on 08/04/2022??

    Thanks

    • Sam_R's avatar
      Sam_R
      Former Staff
      3 years ago

      Hi Niccoach,

       

      If you could send me a private message with your product serial number + business file name, I'll look into this for you. 

       

      Update - Resolved via private message 27/4

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