Myob Accountright Server Edition - New Upgrade 17th Mar 2022
We run the SE Accountright Local, not cloud version. We have been experiencing trouble each time we need to load a new version onto our server as the API doesn't install correctly.
Previously if we didn't install the new version our payroll wouldn't go to the ATO via STP. Is it necessary to install each upgrade when released as due to the problems with our server and the Myob API we require our IT/3rd party to correct when there are problems and this is charged to us.
We just sorted the 2022.1 release yesterday on our server which allows us to import figures into Myob, now today I have just received an email to say that version 2022.2 has been released and needs to be installed by 22nd March 2022.
Myob have been saying for a very long time that people using the Server Edition need to instal the upgrades manually and they will be made to automatic updates like the PC edition soon, well how much longer do we need to wait and be put to the expense of loading these upgrades manually when there are known problems with loading the API.
The time wasted waiting on the phone for someone to assist with the API failure messages, then to be just told we need our IT people who manage the server to check things is absolutely ridiculous.
I have completed today's payroll and checked that the STP with the ATO reported balances, which is does, but will my weekly payrolls continue to go through to the ATO each week if we don't load this new 2022.2 upgrade?
There seems to be no online support available to ask a question directly to an operator and I've just attempted to ring and there is a 75 minute minimum wait!
Year's ago as we were running Premier, when you rang support and entered your serial number the fact that you were using and being charged for Premier you got connected to a service operator relatively quickly, but for the last few years the service/support is absolutely appalling.
Any assistance appreciated.