Forum Discussion
Hi NotHappy1
I'm sorry to hear you've had trouble getting through to our phone based teams. We do also provide support via Live Chat and here on the Community Forum.
To clarify on the email you received regarding the latest release, 2021.8 is being decommissioned on the 22 March 2022. This means that if you have an online file on 2021.8 it will need to upgraded prior to the 22 March 2022 to continue using the file. Decommissioning only impacts online file access, you can still continue to use your company file after the scheduled date of decommissioning offline (locally or your local network).
You can continue to report payroll through STP Phase 1 on 2022.1. If you receive errors when reporting STP please don't hesitate to start a new post and we'll be happy to help with those errors.
Please let me know if you need further help.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Hi,
This is the email I received Thu 17th Mar, with the subject: MYOB Accountright / Upgrade Required.
As I mentioned in above post, previously when we have received messages to update and we haven't, our payroll doesn't report to the ATO.
- Tracey_H3 years agoFormer Staff
Hi NotHappy1
If you wish to start reporting STP Phase 2 and use the new Employee onboarding feature you will need to upgrade to 2022.2. If you are happy to not use either of those features yet you can stay on 2022.1 as we have an STP Phase 2 deferral until the 1 January 2023.
Not upgrading your file to the latest version won't affect STP reporting. If you are having problems with STP please do send us screenshots of the error messages so that we can assist.
- Julie-G3 years agoExperienced Cover User
Hi - the MYOB advice here seems to be incorrect.
We run the Server Edition also and are totally over the regular upgrades and the IT requirements to put them through.
Without putting through the forced upgrades however, when we try to lodge our STP reports we are given the message:
AccountRight needs updating
A new version of AccountRight is available.
Please update your software prior to accessing your online file.
No matter what we try, we are unable to lodge the ATO reports without putting the upgrade through.
- NotHappy13 years agoContributing User
Hi,
I read the answer to my post above and it appears this is definately a fault as without updating to the new versions it stops any payroll records being sent through to the ATO, hence why I needed to continually have our Server updated and all PC's.
On the 27th April I received yet another email (attached) which says if you use AccountRight in a network acrosss one or more workstations, you can now access automatic updates. I requested approval to have this upgrade put onto our Server and all PC's thinking finally the problem is fixed and any future updates will be automatically loaded.
Once we had 2022.3 installed I tried to find out if there was anything I needed to apply to the Pc's to receive these automatic updates and couldn't see anything so I rang support. The operator started by saying "No if you are running AccountRight local (not on the cloud) you don't get automatic updates, when I read him the email I was sent he then changed his mind and said I needed to load our program onto the Cloud, make some changes to apply STP2 and auto updates. I asked if I did this wouldn't we have to continue, from that point on, always using AccountRight Cloud and he replied 'No'. **I haven't done this as it doesn't seem correct to me and would like a Myob consultant with very sound knowledge in Servers and Payroll to contact me with specific instructions.
Then Today (12 May 2022) I receive another email (attached) stating MYOB AccountRight 2022.4 is coming next week, and with it, automatic updates - an exciting new feature if you're using AccountRight on a network!!
Why was I sent the email on 27th April saying to update the Server Edition to 2022.3 saying then no more manual installations will be required, and now today to receive another email saying to update to 2022.4 to receive automatic updates?
We DO NOT run AccountRight in the cloud, are either of these updates for companies like us or are they only for companies using AccountRight in the cloud?
Is it even possible running AccountRight through a Server to receive automatic updates when running local (not Cloud)?
Also is it possible to run AccountRight Local and upgrade to STP Phase 2 or is Phase 2 only going to be accessible through using AccountRight Cloud and not local at all?
Can Myob please reply to this and email me with a reply email, as I just do not have the time to wait on the support line to receice very conflicting/confusing answers.
I'm very interested to know if there are other companies having the same problems when using Local and not Cloud versions of AccountRight.
Thanks.