Forum Discussion

kimpalmer's avatar
kimpalmer
User
9 months ago
Solved

MYOB CAPTURE APP

I have updated my email address and now my MYOB capture app wont work.
  • Doreen_P's avatar
    Doreen_P
    8 months ago

    Hi, kimpalmer

     

    We would like to follow up on your concern. Kindly let us know if you still need further assistance. Don't hesitate to reach out to us. We are delighted to assist you.

     

    Best regards,

    Doreen

kimpalmer's avatar
kimpalmer
User

I am not talking about the MYOB Team app, it is the MYOB Capture app that i can take photos of receipts which go into the In Tray.

Doreen_P's avatar
Doreen_P
MYOB Moderator
9 months ago

Hi, kimpalmer

 

Thanks for your response.

 

If you have changed your email address and now you cannot access the MYOB Capture app, you may need to make sure that your email address on AccountRight has been updated as well. To do this, go to Setup > User Access and then select your user ID, making sure that your email address is updated.

 

Once done and your email address has been updated, you may try to access your MYOB Capture app again.

 

Please let us know how it goes on your end.

 

Best regards,

Doreen