Forum Discussion

AAA-Above's avatar
AAA-Above
Cover User
2 years ago

MYOB not recognising New Version of Outlook

Hi,   My Outlook has updated to the new version and MYOB Accountright is now not recognising it for sending payslips. Do you know how I can fix this? Microsoift couldn't help.
G_I's avatar
G_I
Experienced Cover User
2 years ago

Hi Earl_HD,

 

Thank you for your response.

I'd like to be clear, but also fair. I don't intend to be insulting. Please take my comments in the manner in which they are intended.

 

The answer you gave indicates that you either didn't read, or you didn't understand my comments.

 

  1. Windows Security is not relevant here. Nobody has resolved this issue by making any windows security changes - that is simply not the nature of the problem that this thread is discussing.
  2. I did not suggest a workaround. The suggestion that I made was for the MYOB dev team to make a modification to the MYOB AccountRight application that would be able to circumvent the issue that is being discussed.
  3. The links you provided don't deal with this newer version of Outlook (OLK.EXE)
Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi G_I, 

 

Thanks for the response. We appreciate the effort in providing this information. 

 

In my understanding, you are pointing out that the registry keys and/or .dll files used by the new Outlook update are different from the old one. May I get you to send us a copy of the latest diagnostic log produced by your AccountRight after trying to access Outlook from AccountRight? 

 

To find your diagnostic log, follow these instructions.
1. Open your Start Menu.
2. Open the Run window.
3. Type: %localappdata%/myob.
4. Click Okay
5. Open AccountRight > Current > Diagnostic 
6. Choose the latest text file from this folder. 
 

We look forward to your response. Also, feel free to let me know if I misunderstood any of your responses.

 

Thanks,
Genreve

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi G_I, 

     

    We haven't received any updates regarding your concern since Monday. Feel free to let us know if you require further assistance. 

     

    Thanks,
    Genreve

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      2 years ago

      Hi G_I, 

       

      I hope you are well. We will be closing the thread as we haven't received any updates regarding your concern since December 11. 

       

      Feel free to create a new thread if you require any other assistance. 

       

      Thanks,
      Genreve

      • JLX's avatar
        JLX
        Contributing Cover User
        2 years ago

        Hi

         

        We are experiencing the same issue. Has MYOB tried to run email traffic through the new outlook as yet?

        Happy to help with LOGS etc but would have assumed this has been at least tested by MYOB.

         

        Let me know

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