Forum Discussion

Cover User

2 years ago

MYOB not recognising New Version of Outlook

Hi, My Outlook has updated to the new version and MYOB Accountright is now not recognising it for sending payslips. Do you know how I can fix this? Microsoift couldn't help.

Genreve_S

MYOB Moderator

2 years ago

Hi G_I,

Thanks for the response. We appreciate the effort in providing this information.

In my understanding, you are pointing out that the registry keys and/or .dll files used by the new Outlook update are different from the old one. May I get you to send us a copy of the latest diagnostic log produced by your AccountRight after trying to access Outlook from AccountRight?

To find your diagnostic log, follow these instructions.
1. Open your Start Menu.
2. Open the Run window.
3. Type: %localappdata%/myob.
4. Click Okay
5. Open AccountRight > Current > Diagnostic
6. Choose the latest text file from this folder.

We look forward to your response. Also, feel free to let me know if I misunderstood any of your responses.

Thanks,
Genreve

Genreve_S

MYOB Moderator

2 years ago

Hi G_I,

We haven't received any updates regarding your concern since Monday. Feel free to let us know if you require further assistance.

Thanks,
Genreve

Genreve_S
MYOB Moderator
2 years ago
Hi G_I,

I hope you are well. We will be closing the thread as we haven't received any updates regarding your concern since December 11.

Feel free to create a new thread if you require any other assistance.

Thanks,
Genreve
- JLX
  Contributing Cover User
  2 years ago
  Hi
  
  We are experiencing the same issue. Has MYOB tried to run email traffic through the new outlook as yet?
  Happy to help with LOGS etc but would have assumed this has been at least tested by MYOB.
  
  Let me know
  - Princess_R
    MYOB Moderator
    2 years ago
    Hi JLX,
    
    Thank you for your post.
    
    I regret the delay in getting back to you. I understand the importance of compatibility between MYOB and the new version of Outlook. Our team has been diligently working on compatibility tests with different versions of Microsoft Office, including Outlook. To provide you with the best possible assistance, could you kindly share the diagnostic logs and any other relevant details? This will help us better understand the issue you're experiencing with sending pay slips using the new version of Outlook. This would also aid our technical team in their efforts to address the compatibility issue with the new Outlook version.
    
    Cheers,
    
    Princess