MYOB not recognising New Version of Outlook
Hi, My Outlook has updated to the new version and MYOB Accountright is now not recognising it for sending payslips. Do you know how I can fix this? Microsoift couldn't help.
Forum Discussion
Hi
We are experiencing the same issue. Has MYOB tried to run email traffic through the new outlook as yet?
Happy to help with LOGS etc but would have assumed this has been at least tested by MYOB.
Let me know
Hi JLX,
Thank you for your post.
I regret the delay in getting back to you. I understand the importance of compatibility between MYOB and the new version of Outlook. Our team has been diligently working on compatibility tests with different versions of Microsoft Office, including Outlook. To provide you with the best possible assistance, could you kindly share the diagnostic logs and any other relevant details? This will help us better understand the issue you're experiencing with sending pay slips using the new version of Outlook. This would also aid our technical team in their efforts to address the compatibility issue with the new Outlook version.
Cheers,
Princess
Hi, I will ask our IT tech to sort logs. We have been on the Microsoft support foums and this issue appears to be widespread with the new outlook and 3rd party developers not having connection to the new Outlook "COM" landscape. Sorry dont know the correct IT terminology. Just repeated what has been said on that forum. I would think MYOB talking to direct to Microsoft would be wise and its what Microsoft suggested. Currently i am having to run individual payslips and email seperately which is fine for the short term but we have a big few months ahead staffing wise. If i have any luck sorting the logs i will send them through.
HI JLX,
Thank you for your response.
We appreciate your suggestion of MYOB directly communicating with Microsoft, and we assure you that our teams are actively working on understanding and resolving these issues.
In the meantime, you may find some useful information in our troubleshooting guides for Microsoft Outlook below. These guides provide steps on how to manage COM add-ins in Outlook Desktop and how to resolve common Outlook errors.
Please feel free to share the diagnostic logs once you have them sorted, and I'd be happy to check further.
* edited post and provide information through PM
Cheers,
Princess
Hi,
Cant access those links for support information. Could you please provide the information in this thread please.
Thanks
THIS IS MY ERROR FILE WHEN TRYING TO EMAIL WITH THE NEW OUTLOOK
Thanks,
Have MYOB had any luck getting the export sorted to the new outlook yet? Super keen to stop doing individual payslips.
Not sorted yet but I have found that keeping the old Outlook open as well as the New Outlook allows emails to send.
Hi. As per previous comms attempts to run both old and new crashes the email altogether and causes sync issues. it would be good if MYOB could just fix the problem.
Has anyone found a solution for this problem. It is so frustrating. Thank you
Hi mtbro,
Once you upgrade to Outlook (New), this becomes your default, even though the original Outlook is still installed. Solution is to set the original outlook format as your default and use that instead of Outlook (New). Can be difficult to do as many 'instructional' posts can be different to what you see on your computer. If you want tech help with this, try MYOX Services.
On my systems Outlook (New) will not work with MYOB.Regards
Gavin
gavinw222@gmail.com
