Forum Discussion

AAA-Above's avatar
AAA-Above
Cover User
2 years ago

MYOB not recognising New Version of Outlook

Hi,   My Outlook has updated to the new version and MYOB Accountright is now not recognising it for sending payslips. Do you know how I can fix this? Microsoift couldn't help.
Princess_R's avatar
Princess_R
MYOB Moderator
2 years ago

HI JLX,

 

Thank you for your response.

 

We appreciate your suggestion of MYOB directly communicating with Microsoft, and we assure you that our teams are actively working on understanding and resolving these issues.

 

In the meantime, you may find some useful information in our troubleshooting guides for Microsoft Outlook below. These guides provide steps on how to manage COM add-ins in Outlook Desktop and how to resolve common Outlook errors.

 

Please feel free to share the diagnostic logs once you have them sorted, and I'd be happy to check further.

 

* edited post and provide information through PM

 

Cheers,

Princess

JLX's avatar
JLX
Contributing Cover User
2 years ago

Hi,

 

Cant access those links for support information. Could you please provide the information in this thread please.

 

Thanks

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