MYOB not recording Payroll
I've run my payroll 2 times, and it isn't recording in MYOB. I have done the ATO finalisation, and this is the first payrun for the new financial year. I hit Record, but it doesn't go to the ATO co...
Forum Discussion
i have the same problem, i am trying to process payroll after 2 minutes of loading, a pop up as below comes up.
Hi Diyana1,
Thanks for sending the screenshot, it really helps! Looks like you’ve hit the same issue with payroll loading. No worries, I ran a quick script on your file to help fix it up. If you’re still seeing the error afterwards, please connect with our team directly and we’ll jump in to help you out.
Cheers,
Princess
I am having this same issue (screenshot attached - process the pays and get $0 recorded) and I've contacted MYOB via the chat and also by submitting a support request. The person I am dealing with keeps asking me for stuff that I have already provided and told them. It is week 4 of doing my pays manually and not being able to report to the ATO via STP. I've also told the person I am dealing with that what I am experiencing is a known issue and have sent them the link to this page but they are simply not listening. Can I please get this fixed urgently. MYOB you are about to lose this customer.
Hi biacon07,
Thanks so much for all the info you’ve shared, and I’m really sorry it’s taking longer than usual to get this sorted for you. I can see you’ve already got a case open with our team, and I’ve just followed up on it for you. I believe I know what needs to happen to fix this, so I’ve passed those details along to the person handling your case. I’m keeping a close eye on things and will make sure you get an update soon.
Cheers,
Princess
