MYOB payroll
Hello
I've paid wages in the first week of May 26 and then went through the usual PAY SUPERANNUATION to pay the appropriate super. However no employee names come up for me to process the SG payment...
Forum Discussion
Isaiah_C I have the same problem when use Pay Superannuation in AccountRight. No employee or anything came up to pay. In the Superannuation Guarantee linked two accounts, one is 2-xxxxSuper Payable, another is 6-xxxxSuper Expenses. The expenses link cannot be unlinked. How to change the Expense category to Superannuation category? Thanks
Hi Airlinx,
If an employee isn’t appearing in the Pay Superannuation window, here are a couple of cozy checks to try first:
- Make sure they’ve actually accrued super that’s due to be paid to the fund
- Check that the Pay directly from AccountRight option is selected in the Superannuation Fund Information window for each of your employee funds
- You can use this guide for the fund and employee setup checks: Check super fund and employee details
For the linked accounts side of things, you can also check this guide: Managing linked accounts. If you’ve worked through those checks and nothing changes, it’d be best to reach out to our support team via Contact Us page so they can take a closer look at why no employees are appearing in the Pay Super window.
Cheers,
Doreen
