Forum Discussion

Brett_PSS's avatar
Brett_PSS
Contributing User
3 years ago

MYOB SHUTS DOWN WHEN TRYING TO CREATE A NEW CARD IN TIMESHEETS

Since the latest update install we are unable to create a new customer when entering timesheets. we are able to create the customer in the card file but this is clunky and not efficient.
Sam_R's avatar
Sam_R
Former Staff
3 years ago

Hi Brett_PSS,

 

Thanks for reaching out and welcome to the Community Forum, I hope you find the forum to be a great source of information.

 

So that we can investigate your issue further, could you please produce the error again, then locate your diagnostic log, and attach it to your reply? 

  • Sam_R's avatar
    Sam_R
    Former Staff
    3 years ago

    Hi Brett_PSS,

     

    Thanks for sending that through.

     

    Looking at the logs, this will require a script to be run over the file to fix it. 

     

    Could you please confirm the last 4-digits of your serial number + the Company File ID this relates to? (Help>About MYOB AccountRight)

    • Brett_PSS's avatar
      Brett_PSS
      Contributing User
      3 years ago

      SERIAL = 7040

      file ID = 3

      • Sam_R's avatar
        Sam_R
        Former Staff
        3 years ago

        Hi Brett_PSS,

         

        Thanks for confirming that.

         

        I have now run the script over your file, however, please let me know if the issue persists. 

         

        If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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