Forum Discussion

Brett_PSS's avatar
Brett_PSS
Contributing User
3 years ago

MYOB SHUTS DOWN WHEN TRYING TO CREATE A NEW CARD IN TIMESHEETS

Since the latest update install we are unable to create a new customer when entering timesheets. we are able to create the customer in the card file but this is clunky and not efficient.
Brett_PSS's avatar
Brett_PSS
Contributing User
3 years ago

Please find attached files as requested.

Sam_R's avatar
Sam_R
Former Staff
3 years ago

Hi Brett_PSS,

 

Thanks for sending that through.

 

Looking at the logs, this will require a script to be run over the file to fix it. 

 

Could you please confirm the last 4-digits of your serial number + the Company File ID this relates to? (Help>About MYOB AccountRight)

  • Brett_PSS's avatar
    Brett_PSS
    Contributing User
    3 years ago

    SERIAL = 7040

    file ID = 3

    • Sam_R's avatar
      Sam_R
      Former Staff
      3 years ago

      Hi Brett_PSS,

       

      Thanks for confirming that.

       

      I have now run the script over your file, however, please let me know if the issue persists. 

       

      If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

      • Brett_PSS's avatar
        Brett_PSS
        Contributing User
        3 years ago

        hi the issue is still persisting. files attached from today.

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