MYOB Shutting Down When I Select Employee Card File

When I select an existing employee to make change to their card, MYOB wants to close and card file will not open at all.

Can you help with this please.

Princess_R
10 months ago
Hi ilovepho,

Thank you for your post.

I've executed a fix script to address the issue you're experiencing. Please ensure you log out and then log back in before trying to access the employee card file again.

Please don't hesitate to reach out if you need more assistance.

If my response has answered your question, please click on "Accept as Solution" to help other users find this information.

Cheers,

Princess

FedUp
Experienced Cover User
10 months ago
Sorry I can't help but I posted on Monday as I am having the same problem with a supplier card - so far no response
- gavin12345
  Ultimate User
  10 months ago
  Hi FedUp and ilovepho
  
  This is caused by a bug in the software - if your file is online, you need to ask MYOB to run a script to fix the issue.
  
  I have tagged a couple of moderators - hopefully someone will be in touch soon.
  
  Celia_B Princess_R
  
  Regards
  Gavin
  - FedUp
    Experienced Cover User
    10 months ago
    Thank you for your response Gavin - I had noticed that it was an ongoing issue from previous posts - hopefully it will be resolved, it's a real nuisance having the programme constantly shutting down.
- ilovepho
  Experienced Cover User
  10 months ago
  Thankyou
- Doreen_P
  MYOB Moderator
  10 months ago
  Hi, FedUp
  
  Thanks for your post.
  
  We have sent you a private message to further assist you with this. Kindly check, as we are looking forward to your response.
  
  Best regards,
  
  Doreen
Princess_R
MYOB Moderator
10 months ago
Hi ilovepho,

Thank you for your post.

I've executed a fix script to address the issue you're experiencing. Please ensure you log out and then log back in before trying to access the employee card file again.

Please don't hesitate to reach out if you need more assistance.

If my response has answered your question, please click on "Accept as Solution" to help other users find this information.

Cheers,

Princess
- ilovepho
  Experienced Cover User
  10 months ago
  Perfect - thankyou Princess_R
  
  I can now view my employees card file
  - Princess_R
    MYOB Moderator
    10 months ago
    Hi ilovepho,
    
    You're welcome! I'm glad to hear that you can now view your employee's card file. I'll now be closing this post as resolved. If you encounter any similar issues in the future or need assistance with anything else, don't hesitate to reach out. Our team is always here to help.
    
    Cheers,
    
    Princess