Forum Discussion

Contributing User

4 years ago

Solved

i cant open an employee card, it keeps shutting down

Help, i need to update an employee card but am not able to open it, all others are ok

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Melisa_D
Former Staff
4 years ago
Hi Willmo1,

Thank you for your post and welcome to the Community Forum ! So I can take a look into this for you, can you please retrieve the AccountRight diagnostic log after this has happened and attach it to this thread as a .TXT file so I can investigate for you.
Willmo1
Contributing User
4 years ago
ATTACHED LOG
errorLog.txt13 KB
Melisa_D
Former Staff
4 years ago
Hi Willmo1,

Thank you. We have a script that we can run over your file to fix this error, so I can arrange this can you please confirm the last 4 digits of your product serial number and the file ID of the file experiencing this (This can be found by going to Help > About MYOB AccountRight)
Willmo1
Contributing User
4 years ago
LAST 4 DIGITS ARE 0091
FILE ID - not sure what you mean
Willmo1
Contributing User
4 years ago
sorry file id is 8
Melisa_D
Former Staff
4 years ago
Hi Willmo1,

Thank you for confirming that. I've had the script run over your file, please let me know if this has now been fixed.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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