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SandyCane's avatar
SandyCane
User
2 years ago

MYOB Super Clearing House

We lodged the April - June Super thru MYOB's super clearing house on the 15/07/22.

The funds have come out of the bank on 15/07/22.

My issue: According to the Manage payments section, this payment is still being processed.

HOW?

Also, as it is still being processed (supposedly), I cannot allocate the bank payment from the feed.

How do I fix this please?

We have other staff that access the bank feeds, and I do not want them seeing this payment.

Will someone please get this sorted, as it is now been 3 weeks and 3 days since the payment was taken from our bank account, and I do not want to get an SGC Admin charge for late payment of Super (when it wasnt)

 

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    2 years ago

    Hi SandyCane, 

     

    Welcome to the Community Forum ! If the payment has come out of your bank account and the status hasn't updated in your file it could be a display issue, can you please send me the below details via private message so I can take a look into this for you:

    • Serial number 
    • Your full name and email address 
    • Pay super transaction amount 
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