MYOB team - employee

Hello Daph 

I'll first link a few Help Articles related to MYOB Team in case they may be of assistance to you in the future while using the app:

• Getting started with MYOB Team
• Using the MYOB Team admin portal
• Setting up MYOB Team on a tablet
• Track your time using MYOB Team (useful link for employees)

To my knowledge, most issues with employees not receiving invites or not being able to create accounts has to do with the email address in their Employee Card being the one used to access MYOB Team. As in, whatever email is listed in the Employee Card is the email that the invite must be sent to, and the email that employees must use to create their own accounts. In your scenario, it sounds like you have an Employee Card in the business with one email, and then Administrator access linked to another email? Can you confirm for me that when you say I have downloaded the app and am unable to login with that either, are you trying to login with your Employee Card email or your Administrator email? 

Please launch Teams from the software and not from the app and see if you are able to authorise timesheets from there. Additionally, please navigate to the User Access window of AccountRight and ensure that This user will sign on with my.MYOB... enabled and that ONLY the Administrator role is selected. The Administrator role should be granting you access to all areas of the AccountRight file, so you don't need to have any other roles selected. 

Unfortunately, you aren't able to delete yourself as an employee and restart - users are not able to be deleted from Teams. In your case (unless I have misunderstood anything) I think your best bet would be to ensure you have that Administrator email linked to your my.MYOB and use that through AccountRight for Teams admin, and use your Employee Card email to create a second Teams account to access as an employee.

To your question on how to deal with employees changing email addresses, this is not automatically picked up. That email in the Employee Card needs to be consistent with the email employees use to login, and vice versa. If an employee does change their email, that would need to be updated in the Employee Card and a new MYOB Team account created to correspond. 

With all this said, Teams is relatively new and so any feedback as to its usability is appreciated and will be passed on to the appropriate department for improvement.