Forum Discussion

hmhospitality's avatar
hmhospitality
Experienced User
3 months ago

MYOB Team app Notification Issue

For some reason the notifications on the MYOB team app has stopped popping up.  Employees are not getting any notifications of rosters being published or updated. Managers are not getting any notif...
hmhospitality's avatar
hmhospitality
Experienced User

Tried that as well. The notifications have stop for everyone in the company. 

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
3 months ago

Hi hmhospitality,

 

Please try to clear the app cache as well. If it's still not working, try to delete location and reinvite. If the issue persists, please reach out to our live chat agents through our virtual assistant MOCA or submit a case via MyAccount to resolve this efficiently.

 

Regards,

Sai

  • ak6180's avatar
    ak6180
    3 days ago

    This issue still persist for us. Tried different browsers, deleted cache, reinstalled app, create new location. However cannot get alert in myob team app for rosters 

    • Isaiah_C's avatar
      Isaiah_C
      MYOB Moderator
      3 days ago

      Hi ak6180,

       

      Thanks for trying the troubleshooting steps. Since the issue persists despite your efforts, it would be best to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They can investigate this further and assist you in resolving the issue.

       

       

      Regards,

      Sai

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