Hi Doreen
Thanks, i have added them as an employee and i can see them on that tab, but When i click on locations and then try and add to my approving manager i can see all my current employees but just cant add my new one.
Hi PeterWongACT,
Thanks for posting about the trouble adding your employee as an approving manager.
I’ve had a look into this, and it turns out there’s a current issue with MYOB Team that our developers are already working on, so it’s not anything you’ve done wrong.
For now, there isn’t a solid workaround in the portal, so we’ll need to wait for the dev team to roll out a fix. Once that’s released, the approving manager list should start working as normal again.
Thanks for bearing with us while we sort it out.
Regards,
Genreve
Same issue here, couldn't add the employees since last week.
We used to add the employee to the location so they could receive the invitation email to register with the MYOB team. Are they still able to register without being added to the location?
Me too. Hope it is fixed soon. I dont think we can do anything but wait.
Thankyou
The issue is fixed, however another one has surfaced....i have added the new employee and sent an invite to join our roster, she receives the invite but when she clicks to create an account and she enters her email it says an account already exists, but she has never used the app before. She has tried to create an account not using the invite and the same thing happens
Hi MBJackie,
You're not doing anything wrong here. We've had a few customers run into the same thing and our dev team's onto it and actively working on a fix. In the meantime, you can keep an eye on the status and check out the current workaround here: MYOB. That should help you get things moving while we sort it out properly.
Regards,
Sai
