Forum Discussion

Carri's avatar
Carri
2 years ago

MYOB Team Kiosk stops working every time there is an update of MYOB Accountright

Hi Team,   I have two questions I need assistance with.  Firstly, for the last couple of months every time there is a system update on Accountright the MYOB Team Kiosk stops working.  The first sta...
  • Sam_R's avatar
    Sam_R
    2 years ago

    Hi Carri,

     

    Thank you for your post. 

     

    MYOB Teams does require the software to be on the latest version, however, I do understand hearing your particular situation that this causes issues for your team. There wouldn't be a workaround for this at the moment, but I will raise it with our teams so they are aware of it, appreciate your feedback on this. 

     

    In regards to historical timesheets, the employee should be able to open their app, Tap More for access to Timesheet records as explained here.

     

    If you had any further queries on this, please do reach out. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Sam_R's avatar
Sam_R
Former Staff
2 years ago

Hi Carri,

 

Thank you for your post. 

 

MYOB Teams does require the software to be on the latest version, however, I do understand hearing your particular situation that this causes issues for your team. There wouldn't be a workaround for this at the moment, but I will raise it with our teams so they are aware of it, appreciate your feedback on this. 

 

In regards to historical timesheets, the employee should be able to open their app, Tap More for access to Timesheet records as explained here.

 

If you had any further queries on this, please do reach out. 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • Brendan2021's avatar
    Brendan2021
    Experienced User
    2 years ago

    Is there not a way you could notify customers in advance of updates that render their systems unusable? Considering the updates make the kiosk unusable you would think a heads up would be considerate.