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dangirl1801's avatar
dangirl1801
Contributing Cover User
2 years ago

MYOB Teams - new employees not receiving invite

We have been using MYOB Teams for about 12 months with no issues.  In the last 2 weeks I have tried to invite 2 new employees to us MYOB Teams, but they are not receiving the email invitation email.  We have worked through the usual fixes and checked the email details and checked to make sure it is not going through to their junk box.  How can we get these invites flowing again?

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  • Sean_DC's avatar
    Sean_DC
    MYOB Moderator

    Hi dangirl1801 

     

    Thank you for your post. 

     

    Have you tried removing these users from the location and re-adding them? This will trigger another invite to them. You can also try another email address as a test to check if this is only happening to their emails. This Help Article, Using the MYOB Team admin portal, has steps on how to remove and add your employee. Let me know how it goes.

     

     

    Please feel free to post again. I'm happy to assist further.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.