Forum Discussion

JC001's avatar
JC001
Contributing User
3 years ago

MYOB Teams app has two of the same entity names - how to delete one and use the current company and have timesheets with breaks

Hi all,

We have recently changed to MYOB and I have been trying to set up the Teams app.

I started with the free verson of MYOB AccountRight and did a test set up with the Teams app to see if it would work for us. We decided to move to MYOB. A new data file was created and MYOB deleted the trial data file.

I have then set up Teams in the new data file but in the app on my phone, I now have two companies with the same name and I am unable to do a timesheet in the new one (the roster is showing with start/finish times and break time). Does anyone know how to fix these two problems?

Thanks

 

 

  • SamaraM's avatar
    SamaraM
    Former Staff
    3 years ago

    Hi JC001 


    Welcome to the Community Forum. I can organise to have that 2nd file removed, so it doesn't come up in your businesses list.

     

    Can you please send me a Private Message with the following:

    • Serial number or client ID
    • Name of business that needs to be removed
    • Email address you use to log in 


    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    • JC001's avatar
      JC001
      Contributing User
      2 years ago

      Hi SamaraM,

       

      I have tried to send you a private message but nothing is coming up.

       

      How do I private message you?

      Thanks.

       

      • SamaraM's avatar
        SamaraM
        Former Staff
        2 years ago

        Hi JC001 

         

        It should come up if you click on this link: click here.

         

        Otherwise you can also access it if you do the following:

        1. Click on my username.
        2. Select the Send a message option on the right-hand side of the window.
        3. Enter in a message subject and body.
        4. Click on Send Message.

         

        If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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