Forum Discussion

Shawparth's avatar
Shawparth
Experienced User
3 years ago

MYOB Teams not allowing Timesheet to be approved - not given the option in drop down

Good morning, Our guy who approves our time sheets and has done this many times before no longer has the option in drop down menu next to the employees to approve the timesheet - gives the option of...
  • SamaraM's avatar
    SamaraM
    3 years ago

    Good morning Shawparth 

     

    Sorry to see that no one has offered assistance with your query. If you could please remove yourself from the location and employee list, then invite yourself again then see if that resolves the error.

     

    If it still occurs, could you check if any details on your employee card On AccountRight have been changed e.g. your email address? When you get the fail message - is that on the app or web browser version and, what is the exact error message?


    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

SamaraM's avatar
SamaraM
Former Staff
3 years ago

Good morning Shawparth 

 

Sorry to see that no one has offered assistance with your query. If you could please remove yourself from the location and employee list, then invite yourself again then see if that resolves the error.

 

If it still occurs, could you check if any details on your employee card On AccountRight have been changed e.g. your email address? When you get the fail message - is that on the app or web browser version and, what is the exact error message?


If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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